I recently shipped a Guild bass with UPS and it arrived with a cracked headstock/neck.
I had the guitar in a very good fitted hard case and the headstock very well supported on the bottom and the top, strings loosened, in a good fitted box with padding inside around the case.
It had to have been Stood on end and dropped.
I have been fighting with UPS for 7 months now. They continue to deny the claim
I have reported them to the BBB with no avail.
They continue to say it was not packed properly.
I looked on line at their guitar packing requirements and they recommend putting bubble wrap around the headstock to protect the tuners from damage.
If I had done that, the headstock would have broken clear off.
Any way, it appears that, unless you have “them” pack a guitar for you to ship, the extra value you place on your guitar for insurance is null and void.
I considered taking them to court, but don’t need more stress i my life right now.
I repaired the cracked neck, however the value of the guitar is now less than half of what it was and I am out the sale and the shipping $1,500.00.
Not a happy camper!!!
Just had to vent and warn all of you out there about increasing value on UPS shipments.
It is a waste of money.
Ken
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