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Thread: Pava Thumbwheels

  1. #1
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    Default Pava Thumbwheels

    I stripped out the thread on one thumbwheel on my Pava A5 Player. I tried contacting Pava through their Ellis/Pava website for a replacement part or even a source where I could buy some but never heard back. Does anybody know where I would buy a replacement thumbwheel? Word of advice based on my experience, if you want customer service buy a Collings or Martin.

  2. #2
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    Default Re: Pava Thumbwheels

    Might be better to call them directly, sometimes the online contact forms are a little wonky. Here is their phone number 512-442-4941 which I got from their website.

    Rob
    2020 Sawchyn Beavertail
    1950's Stradolin

  3. #3
    Registered User Glassweb's Avatar
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    Default Re: Pava Thumbwheels

    Tom and Pava are super folks... give them a call... probably a mix up...

  4. #4
    Moderator MikeEdgerton's Avatar
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    Default Re: Pava Thumbwheels

    There are places that sell the thumb wheel sets. Bill James has them on his site:

    http://www.axinc.net/Mandolin_Bridge_Parts_p/105.htm
    "Bargain instruments are no bargains if you can't play them". These are the words of J. Garber.

  5. #5
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    Default Re: Pava Thumbwheels

    Thanks Mike,

    That is exactly what I was looking for!

    BlueNote

  6. #6
    Moderator MikeEdgerton's Avatar
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    Default Re: Pava Thumbwheels

    You might want to grab the threaded posts as well just to make sure they are the same thread. At .75 a post it's not a huge investment.
    "Bargain instruments are no bargains if you can't play them". These are the words of J. Garber.

  7. #7
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    Default Re: Pava Thumbwheels

    FYI- Pava got back to me and is taking care of my problem. They are fixing an email problem on their website.

    Faith in Pava restored!

    BlueNote

  8. #8

    Default Re: Pava Thumbwheels

    All the people at the Ellis shop are top-notch. Emails can get lost in the shuffle. Give them a call in the future--they will take care of you like you are the most important customer they have. Speaking from experience.
    Palatable to a Goat: New Music from Gregg Daigle and Don Grieser, now on bandcamp
    http://HillbillyChamberMusic.bandcamp.com

  9. #9

    Default Re: Pava Thumbwheels

    I had Tom Ellis personally call me back when I had an issue with the finish on my pava. Not only did they fix the issue but they paid all the shipping costs. I think their customer service is excellent.

  10. #10
    Registered User Cathy's Avatar
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    Default Re: Pava Thumbwheels

    I take the blame here. There is a technical issue with the Pava contact page email. I am having it fixed. Thumb wheels going out today.
    Cathy Pelosi

    Precision Pearl Inc.
    Ellis Mandolins
    Pava Mandolins

  11. #11
    Registered User Nathan Kellstadt's Avatar
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    Default Re: Pava Thumbwheels

    Quote Originally Posted by Don Grieser View Post
    All the people at the Ellis shop are top-notch. Emails can get lost in the shuffle. Give them a call in the future--they will take care of you like you are the most important customer they have. Speaking from experience.
    I can second Don's comments. Truly wonderful people.
    Dear sir, I am terribly sorry, but I fear I must inform you that what you are playing is most certainly not any part of anything.

  12. #12
    Registered User Russ Jordan's Avatar
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    Default Re: Pava Thumbwheels

    Quote Originally Posted by Cathy View Post
    I take the blame here. There is a technical issue with the Pava contact page email. I am having it fixed. Thumb wheels going out today.
    You can't beat that for a nice response!
    Russ Jordan

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