Hi Everyone,
Just a feel good post here about a positive experience I recently had with John Hamlett and Rubner tuners.
John is the mighty builder of the two-point mandolin with which I am having a torrid love affair. It’s awesome. I love it. Every day with it is a blessing.
We went with Rubner tuners over Waverlys and I’m really happy with the choice as well as John’s guidance regarding the two brands. The Rubners have been fantastic. Recently, a few knobs got a little wobbly. I tightened some screws, etc. but it made a nominal difference.
John had lots to share (surprise, lol) about what to check and what may be causing the wobbles, and he eventually recommended I contact Rubner to see what they thought. The fellow at Rubner was great. He asked me to send in a picture and they’d likely send me a new set.
So… it’s another A+ for John and super kudos to Rubner for the commitment to customer service.
Happy new year!
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