Originally Posted by
Jeff Mando
I know outside factors such as poor customer service and filth will sour our impression of an otherwise great instrument. I think I carefully read your posting, but was the reason for returning it the pick click on the extension or the fact you had to clean it and set it up, or both?
Not being devil's advocate, but wouldn't knowing this about your technique be a reason to avoid mandolins with a full-length fingerboard, prior to making a purchase?
Nobody likes restocking fees, myself included. However, any return is a losing proposition to the store, as well. Besides the cost of the return, the paperwork, etc. -- the store now has an instrument that to those who have been following it -- know that it has been returned and now suspect something is wrong with it, even though it is fine for someone with a different picking technique. We read these type of postings all the time on this forum, especially considering the relatively small market for something as specific as a Triggs. That and the ease of being a "online detective" with a few clicks of a mouse. (do people still use a mouse?)
No offense, just sharing my experiences from working in music instrument retail, myself.
Anyway, sorry you had a bad experience. I hope your next purchase is a WINNER!
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