Originally Posted by
EdHanrahan
What you might do ...
When / if you DO approach the shop (or the luthier?) directly, I'd bring along, on paper, a DETAILED list of the issues encountered so far, including the outcome, resolution, progrees or lack thereof, of each of them. In other words, the bulk of your original post but -not- as a flowing narrative that takes time & effort to digest; it should state point-by-point issues that are easily comprehended and easily agreed upon as to their current status. Include dates for each issue, even if they're only approximate, and especially if they're recurring. I'd leave room for comments, lots of them, as you're unlikely to have a single, across-the-board resolution. And bring at least one copy for each of you.
FWIW, I count about 7 issues, some the result of others, but each needing resolution on its own merit. In other words, fret buzz is one issue (still unresolved), while a replaced tailpiece, even if intended to resolve fret buzz (huh??), is a separate issue. Maybe the tailpiece on it's own isn't a bad thing (the dealer surely sees it as a good thing), but it's still a complication and shouldn't diminish or dilute other issues,
I would NOT start out by suggesting return for a full refund: nothing ensures a lack of cooperation as, in effect, stating that, "I don't want to be your customer." With a reserved and judicious-enough approach (and voluminous!), the dealer may well come to that conclusion on his own.
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