To follow up on my inital post, I would say that I agree with most of the sentiments expressed here. In a situation in which fine print is involved, the onus is indeed on the buyer to read all of it. Could Elderly make it clearer for people like Rico? Probably. Do they absolutely have to? Of course, not. But could it ease their relations with customers? More than likely.
As for my situation, my item was one of those that fell within the free shipping thing and they confirmed this through the checkout process and follow up email. Did they just make a mistake when they finally got the item from backorder and shipped it? Yeah. Not that big of a deal. I'll contact them cordially and get the situation resolved. No sweat. And as for customer service contact, I do also agree that a phone call is the best method and email can be dubious at times. I'll probably give them a call at this point to rectify the shipping charge on my CC.
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